Generally the family will have had discussions throughout the interview process to highlight any issues of concern that will impact approval and will be provided with an opportunity to withdraw from the process.
Even if you are approved, it sometimes happens that the conclusions of the practitioner may differ from the perspective of the adoptive family. For example, a practitioner may recommend that the family have approval limited to a certain age group, sibling size, children with certain special needs.
In either case it is often possible to discuss how to increase competence in the areas that the practitioner has identified as needing support. It may be possible to have an update of the original homestudy completed at a future date.
It is always best to speak directly with the adoption practitioner however both the private and public adoption systems have formal complaint systems in place to assist a family.
If you are dissatisfied with the service received from a Children’s Aid Society, adoption practitioner, or adoption agency, there is recourse.
If your issue is with a Children’s Aid Society, the first step is to ask for a meeting with the worker and their immediate supervisor to discuss the issues. If you are unable to resolve your concerns in this way, each Children’s Aid Society has a complaint process that is accessible to all clients. Information about how to make a complaint will be available from the Society you are working with. If the internal process is not helpful in finding a resolution, you can appeal to the Family Service Review Board.
In the case of a private adoption practitioner , Licensed agency or Licensee, complaints should be made directly to the Ministry of Children and Youth Services, Private and International Adoption agency at 416-326-6609.